Thursday, 19. March 2009, 08:30 - 18:30, GDI - Rüschlikon/ZH

Swiss Knowledge Management Forum (SKMF) organizes an event focusing on Service Innovation. Why you should attend

• Two Keynotes about Open Innovation
• Book launch: Supporting Service Innovation through Knowledge Management - Practical Insights & Case Studies including a free copy for every participant
• Knowledge Cafes with book authors
• Interactive exchange between participants

How can Service Innovation benefit from Knowledge Management to help organizations to realize their potential?

The service sector is growing at a fast rate and competitive advantage is gained mainly through development of innovative services. Understanding Service Innovation has become an imperative, a critical competence.

SKMF has joined forces with our partner Knowledge Board to co-edit the publication: "Supporting Service Innovation through Knowledge Management - Practical Insights & Case Studies" to document how proven and innovative KM methods, instruments and tools help to successfully develop and implement innovative services.

Event Structure

This event is centered around “practical insights and case studies”. The case study authors will introduce the core concepts and techniques/tools, but most of the time will be spend on discussing participants’ questions, concerns and issues.

In the afternoon, we will use the KnowledgeCafe concept to interactively discuss participants’ questions with the authors. New insights, thoughts and reflections on the topic will be shared among the participant in subsequent session. There will be also sufficient time for networking and final discussions.

Target audience

CEOs, innovation managers and practitioners, project managers, consultants and decision makers from services, industry and public sectors alike. Students and researchers will benefit as well.

They will be equipped with a set of usable and practical examples of the different KM methods, tools and instruments supporting Service Innovation.