Practical Insights & Case Studies

Following the launch of 'Supporting Service Innovation through Knowledge Management', you can now download excerpts of the first few chapters for free.

Service innovation is a major driving force in building and maintaining future turnover and earnings potential, offering new market opportunities for an active and fruitful relationship/partnership with clients. The third book in the KnowledgeBoard series aims to investigate and showcase different industrial experiences and practical insights into the role of knowledge management to support service innovation within and across organisations.

 

You can buy the hard copy of the book from SKMF

Price (incl. Postage and Handling)
Switzerland: CHF 70
Europe: EUR 60
Oversees: EUR 68

Payment: Einzahlungsschein or Paypal

Order: kontakt at skmf.net

 

Chapter 1: A Practical Introduction to Service Innovation (Pdf, 1.2 MB)

Chapter 2: Exploring Knowledge and Innovation Management Practices in Service Sector SMEs (Pdf, 1.5 MB)

Chapter 3: Integration of Customer Knowledge for the Generation of Service Innovation in the Music Industry (Pdf, 1.7 MB)

Chapter 4: Leadership for Sustainable Knowledge Management and Service Innovation in Construction (Pdf, 1.9 MB)

Chapter 5: Knowledge Management supporting the Innovation Strategy in Service Operations (Pdf, 1.4 MB)

Chapter 6: Mission(im)possible? – Prototyping Service Innovation (Pdf, 1.4 MB)